Solutions

ICMpower™ is CMS’ proprietary product offering designed specifically for Independent Contractor Management (ICM). ICMpower™ assists in greatly reducing exposure with legal challenges and on-going administrative burdens that come along with properly managing Independent Service Providers (ISPs). ICMpower™ also helps organizations timestamp, record and audit every transaction occurring in their business relationship with an ISP. Reducing risk, increasing profitability and providing detailed documentation is the bedrock of the technology and is a powerful defense against the current threats now facing the Independent Service Provider Model.


CMS' ICMpower™ Solutions include:



Administration
CMS alleviates the burden of administrative duties by processing Independent Service Provider commission statements and issuance of 1099s. CMS also coordinates new hire reporting with all state and federal agencies, which includes the automated handling of garnishments, such as tax liens and child support. Methods of distribution include the convenience of direct deposit and debit card at NO additional cost.
On-Boarding/Enrollment
ICMpower™ On-Boarding Solution completely streamlines ISP enrollment by permitting ISPs to register online; allowing for an activation code that is uniquely specific to a location and/or enrollment package while incorporating your best practices which are authorized by a representative of your company. ICMpower™ eliminates human error and the often arduous task of ensuring that all contractual information has been properly captured.

The ICMpower™ integrated solution will automatically verify the ISP's information, in real time, by accessing public records from the Internal Revenue Service, United States Postal Service, Department of Motor Vehicles, and LexisNexis®. After receiving information back, specific to each ISP, you will have the option of conducting further background screening or simply be notified of completion.
Processing Settlement
The ICMpower™ Settlement Solution fully integrates multiple ICMpower™ features to properly settle and distribute payments to ISPs. It is a completely electronic system that captures data from a variety of sources including spreadsheets, manual online entry, file uploads, and the ICMpower™ web portal. The ICMpower™ Settlement Solution is comprehensive, calculating the commissions owed to ISPs who provide services to your company, less any itemized authorized business expenses, garnishments or liens. Methods of distribution include the convenience of direct deposit and debit card at NO additional cost.
Interactive Negotiation
ICMpower™ Interactive Negotiation Solution enables online discussions between you and the ISPs, capturing and documenting mutually agreeable commission rates. In the event of a challenge, you will have the evidence needed to prove a negotiation did occur.

In addition, the ICMpower™ Interactive Negotiation Solution links into the ICMpower™ E-signature platform so that all negotiations, acceptance, and/or denial can be performed online by both the client and the ISP.
Tracking & Alerts
The ICMpower™ Tracking & Alerts Solution allows clients to track date sensitive items that are critical and necessary for documenting client relationships with ISPs. In many cases, these items are directly tied to contractual requirements. Our solution allows for efficient tracking of documents and expiration dates with customized notification intervals such as 60, 45, 30, 15 and 0 days before expiration, as well as, post-expiration date alert opportunities. By using our flexible and powerful Tracking & Alerts Solution, all critical documents relevant to your ISP relationships will be properly documented, tracked and auditable for future reference.
Document Push
The ICMpower™ Document Push Solution gives clients the ability to send on-demand documents to ISPs. Once you push a document, the ISP will receive a notification through the ICMpower™ Alert System. The ISP can then simply review and e-sign the document. This streamlined process allows you to update ISPs with new information quickly and efficiently.
Benefits to ISPs
ISPs have the ability to create and customize their profiles by uploading photos and setting up their bios. ICWEB also provides an ISP with the ability to view their settlement and 1099 history, access critical information and upload personal and business-related documents. The ISP will have the ability to view commissions and deductions 1.5 days prior to receiving settlement. Additionally, ISPs have the capability to run a customized report showing their deductions to assist their tax account with the necessary data.

ISPs have quick access to Strategic Partners through ICMpower™ which provide integrated and discounted access to their services. Our Strategic Partners offer additional business services and tools to help ISPs succeed. These include help with items such as P&L statements, tax preparation, company incorporation services, professional business advice, and much more.

  • View Settlement History
  • Customized Reports
  • Profit and Loss Statement
  • Phone Application
  • Direct Deposit
  • Debit Cards
  • Tax Preparation
  • View All Signed Documents
  • Configurable Profile
  • Online Document Storage
  • Business Practice Documents
  • Discount Business Services
  • Discount Insurance Services
  • Discount Financial Services
Insurance
CMS' Three-Legged Stool consists of Non-Auditable Workers' Compensation, Contingent Liability and Occupational Accident Insurance. The combination works to eliminate your exposure as it relates to workers' compensation premiums charged for the ISPs whose services you use.

By having all three policies (Occupational Accident, Workers' Compensation and Contingent Liability), any workers' compensation claim that may arise is quickly addressed, so the injured individual is made whole.
IC Direct
ICMpower™ IC Direct uses an enrollment workflow engine to integrate with a variety of service providers to offer background screening solutions to ICMpower™ clients. Through this collaborative effort, ICMpower™ manages data flow to ensure that clients locate qualified ISPs while drastically reducing the typical administrative burden. Screening services can be customized based on client specifications for various locations, customer requirements and materials being handled.

ICMpower™ automates pre-screening operations by facilitating the entire workflow around the business rules surrounding the process. This ensures that qualifications and requirements are satisfied prior to an ISP being contracted. In addition, ICMpower™ allows the fees associated with background screening to be handled through either settlement deduction or ISP credit card authorization.
Document Management
CMS' ICMpower™ Document Manager is a powerful tool that gives CMS the ability to load and digitally capture critical information needed to distribute to ISPs based upon client requirements. Now you can effortlessly collect information from, and distribute data to, ISPs, based on key parameters such as location, variable conditions and client-specific packages. What's more, these documents can adhere to a lifecycle and be set for a pre-determined expiration date, at which time all parties are automatically alerted.
IC WEB
IC WEB is the ISP self-service website within ICMpower™ which provides ISPs with information and tools to manage and improve their businesses. With a unique username and password, each ISP has secure access to industry-specific benefits and discounted programs that advance an ISP's business and experience.

  • View Settlement History
  • Customized Reports
  • Profit and Loss Statement
  • Phone Application
  • Direct Deposit
  • Debit Cards
  • Tax Preparation
  • View All Signed Documents
  • Configurable Profile
  • Online Document Storage
  • Business Practice Documents
  • Discount Business Services
  • Discount Insurance Services
  • Discount Financial Services
Audit Trail
ICMpower™ Audit Trail tracks every action performed by an ISP in the system. All activities including opening and uploading documents, navigating pages, time spent on each page, signature capture, alert notification and scheduled expiration dates are properly recorded and timestamped, creating comprehensive and evidenced use of ICMpower™.

The Audit Trail is a legal record and acknowledgement of the ISP's use of ICMpower™. The comprehensive footprint produced in the event of a challenge allows a client to produce evidence outlining the intent of the relationship and the mutually agreed upon terms and conditions of the contract.
Electronic Signature
ICMpower™ Electronic Signature Solution allows the ISP to complete all documents online through the adoption of a unique electronic signature, having the same authoritative affect as their hand-written signature. To maintain security and authenticity, ICMpower™ generates a 25-digit unique character code that is associated with each ISP.

ISPs begin the process by logging into ICMpower™ and completing required information. The ICMpower™ integrated solution will automatically verify the ISP’s information, in real time, by accessing public records from the Internal Revenue Service, United States Postal Service, Department of Motor Vehicles, and LexisNexis®. This information, along with their credit history, will generate questions specific to that ISP. Not only does this extra level of security speed up the enrollment process, it also protects you from touching sensitive personal information. The end result provides a paperless solution for your business and facilitates an automated workflow.
Third Party Authorized Payment
In a true business-to-business relationship, vendors make a conscious decision to create and separately fund an accounts payable process for third-party vendors. This best business practice is at the root of our Third Party Authorized Payment process. ISPs approve the Contracting Company and other third-party vendors through a well-documented and automated process within the CMS system. Revenues and expenses are separated and "authorized expenses" are facilitated to vendors as separate transactions when funds are available to the ISP. This clear separation of revenues and expenses repudiates Agency arguments of illegal deductions and insulates Contracting Companies from potential direction and control allegations specific to the common practice surrounding settlement deductions, thus strengthening the ISP Model.
Tech Support (Bilingual)
ICMpower™ technical support is staffed by friendly and courteous English and Spanish speaking representatives. They are well versed on our products, services, and software and are available to assist clients as well as ISPs. We provide support on anything from working through the enrollment process, navigating ICMpower™, settlement questions, various benefits/discounted programs and much more. Before, during and after a transition to a program like CMS, it is important to have guidance and support every step of the way. We are available Monday thru Friday, 8-6 PM EST. We provide support via online live chat, email, telephone and various supportive videos.
Custom Training Videos
CMS can customize training videos for your staff and insert 'how to' videos for the ISPs, simplifying and improving their experience with ICMpower™. We will ensure your staff is fully trained and using their CMS Client Portal to its fullest potential, reducing your administrative burden. We have also created videos for frequently asked questions to provide ICMpower™ users with fast, simple explanations of how to enroll or how to access their settlement history, giving the ISP the power to truly manage their own business.
Custom Workflow Development
CMS will customize the ISPs enrollment according to your documents and the information you need collected. Our system is integrated with the IRS, DMV, USPS, and LexisNexis® as well as a full service background screening company, adding another layer of protection for our clients. We can also activate additional modules such as Interactive Negotiation or background checks, further streamlining enrollment. An ISP can electronically complete their enrollment and be in compliance in approximately 15 minutes. Their enrollment package will be stored electronically, eliminating packets of paperwork and physical driver files.
Data Storage & Security
ICMpower™ is a modular Software-as-a-Service (SAAS) solution distributed across multiple datacenters geographically located throughout North America. By leveraging the flexibility, security and redundancies offered through our implementation of Cloud Based Infrastructure, CMS has streamlined our IT framework and is providing ironclad protection and superior performance to our clients. Specific to our philosophy to protect sensitive client and ISP information, CMS' equipment is segmented by resources and divided into separate subnets by department and protected by our firewall. Access to information is only available after proper authentication and is subject to our standard password complexity and account lockout policies. Additionally, our firewall provides inline IPS and AV scanning. Known attempts to compromise services are intercepted and logged with hourly signature updates from a Fortinet security appliance.

Our data protection and backup & recovery solution implements Dell's "Best in Breed" AppAssure product. The system performs whole server snapshots taken daily and stored on a farm of backup servers. Those daily snapshots are rolled up into a weekly snapshot every seven days. Next those weeklies are rolled into a monthly snapshot each month. Finally, those monthlies are rolled up into annuals. CMS also has a private link to another datacenter where we store replicas of our backups. The primary environment holds a current copy of the last 30 days of backups as well as a permanent copy of all yearly rollups. Data at this site is stored on two independent storage arrays to not only mitigate the risk associated with hardware failure but also guard against file corruption.

Further security is facilitated by logging all firewall traffic to a FortiAnalyzer appliance, which aggregates logs and provides us the ability to search historical traffic patterns. It also allows us to unequivocally prove whether an IP made a connection to our datacenter in addition to what other IPs/ports they accessed during that time.

Harnessing the power of the Cloud has been a crucial step forward for CMS in providing performance, security and reliability.
Training & Orientation
Training for clients and orientation for ISPs is available online and live internet chat. CMS continually adds to a library of educational sessions available through our website. These short sessions are recorded from live educational meetings and cover a variety of subjects incorporating modules of ICMpower™ which include Registration, Enrollment, Tracking & Alerts, Interactive Negotiation and many more. Live internet sessions are also available and can be customized for specific audiences and conveniently scheduled.